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Frequently Asked Questions

Why should we come to Exlen?

We have over 20 years’ experience in business with a focus on customer service and repairs, we understand that it can be daunting to undergo expensive repairs or be out of the loop as technology moves so quickly. We offer simple and cost-effective solutions to everyone’s individual needs as well as provide quick turn arounds with updates on job details, so you can have peace of mind when using our service.

What Services do you offer?

We offer a range of services with anything computer/laptop related our services include computer repairs, laptop repairs, MacBook repairs, data recovery, software installation and virus protection. We also have a wide variety of computer hardware for anyone looking for an upgrade or a new build.

How long does a repair take?

Usually most of our repairs and services can be done within a 2 – 3 days. However, each repair is different and can take longer or shorter depending on the work required. Our aim is to get the device back to you ASAP as we know how important our computer/laptops are to our everyday life.

We do offer a fast-track service for £25 which means we will start on your job as soon as it is booked in, and you can jump the queue.

Do you build computers to specification?

Yes, we do, we have a wide range of stock available to hand and can custom build gaming, streaming, graphic design, or basic office PC’s. We offer free price breakdown quotation along with a time frame.

Do you supply businesses or retail customers?

Both, anything from a home computer used for everyday use to a full office of systems used for daily work.

Do you offer delivery?

We offer free local delivery on any purchase over £100, we can ship to anywhere in the UK, just place an order and one of our staff will contact you to arrange delivery.

Can you speed up my old computer?

Yes! There is a range of things we can do, from fitting more RAM or upgrading to an SSD, call today at 01246 232323 for a free quote.

How do I book in my computer for a repair?

No need to call ahead, just pop down to our repair centre with the computer and one of our technicians will take down your information and what is wrong with the computer!

Do you repair Apple devices?

Of course! we repair just about anything, call us today on 01246 232323 and one of our engineers will be able to tell you!

Do you repair Mobile Phones or games consoles?

Unfortunately, we do not repair mobile phones or games consoles.